FAQ's

• HOW AND WHEN DO I PAY?

  You can pay before or after completing our online questionnaire.

  Please select the most appropriate service type from our package page and click “Pay now”.
  Fees are mostly charged in US dollars.

  We accept all Visa, MasterCard and American Express credit and debit cards.

• HOW DO YOU KEEP MY DATA SAFE?

  The security of your personal and private information is our top priority.

  We use the leading products available from around the globe to keep your data as safe and secure as possible.

  Your information is collected via our fully secure (SSL) HTTPS online questionnaire.

  Once your questionnaire has been submitted, it is removed from the first secure server and moved to your Citrix ShareFile Secure Tax Folder.

  If you also upload information to your Secure Tax Folder, this cloud storage service is provided by Citrix, one of the leading secure storage facilities available today.

  We use Wolters Kluwer, the worlds leading tax preparation software to prepare your tax returns for total accuracy, compliance and storage security.

  Online payments are secured by Stripe, one of the worlds largest online credit card processing facilities. Stripe transact and protect millions of online transactions everyday.

  To this day, we have never experienced a personal data breach.

• IS IT SAFE TO ENTER MY PERSONAL DETAILS ON EXPATTAX ONLINE?

  Yes! The whole site is secure and encrypted.

  That’s why the URL (domain name) for the website starts with “https” and not “http”. The “s” means the site is secure.

  Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and the website are encrypted.

  Simply stated, our website is extremely secure. We use the same 256-bit encryption used by international banks around the world. Your information is only accessed by the CPA or IRS Enrolled Agent who is preparing your tax returns.

  Once we have your data it is stored at Citrix Sharefile, one of the safest and most secure storage systems in the world.

  Online payments are secured by Stripe, one of the worlds largest online credit card processing facilities. Stripe transact and protect millions of online transactions everyday.

  To this day, we have never experienced a personal data breach.

  Learn more about our security here: Expat Tax Online Security

• 100% SATISFACTION GUARANTEE & REFUND POLICY

  Whenever you have a problem or complaint, please contact us as soon as possible so we can help.

  We have senior members of our team available every business day should you feel that your matter needs to escalated.

  We also offer a 100% satisfaction guarantee. If you’re not happy with us, you can cancel your service order with us at any point up until your tax returns have been prepared.

  All fees you have paid will be refunded back to your credit card promptly in line with our terms and conditions.

  Refund Policy: Please refer to terms and conditions here; https://www.expattaxonline.com/terms/