“I’m really proud of our 50 strong team, I don’t believe in contractors and I don’t believe in outsourcing work to other companies. We have a hand-picked team that really care, go beyond the call of duty and constantly strive for excellence. Our business grows leaps and bounds, year on year and that’s because we all share the philosophy of genuine client care, we treat every client like a VIP, because to us, they are. In the early years, our business was built purely from client referrals and nothing else, frankly, that’s all the work we could handle while maintaining our standards of excellence. In fact, several business units within our company still don’t advertise to this day. ETO was created to serve the US market that we couldn’t compete in at the time. Our main business, Expat US Tax was structured to provide a bespoke, face-to-face service with highly qualified, experienced accountants. That service comes at a cost, and it was a cost some people didn’t get value from because their personal situation simply didn’t require that level of expertise and hand-holding, they needed a solution with a lower cost but one that still provided 5-star service and delivered exactly what they needed.”