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We are continually evolving and we want to get as much feedback as possible. Whether it is a simple question or a valuable suggestion, you can contact us by phone or email.

We are also available on Live Chat 12 hours per day during business days.

(Live chat is located at the bottom right of the page.)

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hello@expattaxonline.com

Locations

Canada:
TORONTO
One Yonge Street, Suite 18.01
Toronto, Ontario M5E 1W7
Canada
Tel: +1 (737) 204 3982

United States:
AUSTIN
5900 Balcones Drive, Ste 100
Austin, TX 78731
United States of America
Tel: +1 (737) 204 3982

Australia:
BRISBANE
Suite 1221
Level 1, 241 Adelaide St
Brisbane, QLD 4000
Tel: +61 (07) 3053 5254

United Kingdom:
YORK
66 Bootham
York, YO30 7BZ
United Kingdom
Tel: +44 (0) 1904 211 005

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Frequently Asked Questions

Who are we?

Expat Tax Online LLC is owned and operated by Expat US Tax, which has been successfully trading since 2011.

Both companies are owned by Andrew J. Landin

2026 marks Andrew’s 23rd year of expatriate taxes in a career which started with Ernst & Young in London, before relocating to Melbourne and joining PricewaterhouseCoopers. While in Australia, Andrew was a US/ Australian expatriate tax manager focusing on the financial services and oil and gas industries. In 2010, Andrew undertook a secondment to PricewaterhouseCoopers Qatar where his main clients were two of the prestigious US universities in Education City before leaving PricewaterhouseCoopers to establish Expat US Tax in February 2011.

Read more..
How do I share my expat tax documents with you?

UPLOADING DOCUMENTS FROM YOU TO US –

When you upload your private documents into your Secure Tax Folder we want you to know one thing; We use Microsoft Azure.

Your data is protected by the same 256-bit encryption you would find on any international banking website. Your Secure Tax Folder is only accessible by you and Expat Tax Online staff that need access to your data.

Read more about Expat Tax Online security.
How and when do I pay?

You can pay before or after completing our online questionnaire.

Please select the most appropriate service type from our package page and click “Pay now”.
Fees are mostly charged in US dollars.

We accept all Visa, MasterCard and American Express credit and debit cards.
Is it safe to enter my personal details on Expat Tax Online?

Yes! The whole site is secure and encrypted.

That’s why the URL (domain name) for the website starts with “https” and not “http”. The “s” means the site is secure.

Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and the website are encrypted.

Simply stated, our website is extremely secure. We use the same 256-bit encryption used by international banks around the world. Your information is only accessed by the CPA or IRS Enrolled Agent who is preparing your tax returns.

Once we have your data it is stored at Microsoft Azure, one of the safest and most secure storage systems in the world.

Online payments are secured by Stripe, one of the worlds largest online credit card processing facilities. Stripe transact and protect millions of online transactions everyday.

To this day, we have never experienced a personal data breach.

Learn more about our security here: Expat Tax Online Security
What if I'm not satisfied with the service?

Whenever you have a problem or complaint, please contact us as soon as possible so we can help.

We have senior members of our team available every business day should you feel that your matter needs to escalated.

We also offer a 100% satisfaction guarantee. If you’re not happy with us, you can cancel your service order with us at any point up until your tax returns have been prepared.

All fees you have paid will be refunded back to your credit card promptly in line with our terms and conditions.
Who prepares my tax return?
Who can I speak to during the process for help?

When you get started with us, you’ll be allocated a dedicated Client Coordinator. They’re on hand to answer all your questions, and proactively keep you up to date with our progress.
Our Client Services Team are available 12 hours a day, Monday through Friday, and will be on hand to help you at any stage.
You can contact us by Facebook Messenger, WhatsApp, Email and LiveChat.

Alternatively, give your local office a call, all our phone numbers are on our contact page.
How do I get started?

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Frequently Asked Questions

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